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The U.S. online grocery market finished April with $8.4 billion insales, as 67.8 million households placed an average of 2.73 onlinegrocery orders during the month, according to the Brick Meets Click/Mercatus Grocery Shopping Survey* fielded Apr. 26-28, 2021.

The 16% jump in sales versus year ago, when sales were $7.2 billion, shows that to retain COVID-driven gains, retailers are now in a race to improve execution.

“Online shoppinghas remained an attractive way to buy groceries for a sizable segment of the U.S.,”said David Bishop, partner and research lead, Brick Meets Click. “Last year, retailers were in a race to meet the dramatic surge indemand; this year, it’s about executing a sound and sustainable strategy, withthe imperative squarely on improving integration and implementation.”

The delivery/pickup segment captured $6.6 billion in sales (see chart below), accounting for more than three-quarters of total online grocery sales for April.

Key Findings & Insights: April '20 vs '21

According to the April 2021 Brick Meets Click/Mercatus Grocery Shopping Survey , the 16% growth in total online grocery sales of April ‘21 over the same period in April ‘20 reflects a mix of factors, and the ways that the pandemic has changed how people engage in online grocery shopping:

Slightly smaller base of engaged households

Monthly active users dropped 12% from 76.7 million in April 2020 to 67.8 million in April 2021.

The respective monthly active user (MAU) bases for pickup and delivery both grew by more than 30% versus last year while the MAU ship-to-home base remained essentially flat. Pickup now has the largest user base of the three methods.

Higher order frequency

Monthly active users placed an average of 2.73 online orders during April 2021, up slightly from 2.68 orders a year ago.

Year over year, theshare of orders received via the ship-to-home segment dropped nearly 9percentage points while pickup gained 6 percentage points and delivery picked up 3 percentage points.

More shoppers using multiple methods

A growing shareof the monthly active user base relied on either two or three methods (pickup,delivery, and/or ship-to-home) to receive online grocery orders during April, continuinga trend that began at the onset of the pandemic in March 2020.

In April, over 35% of monthly active users receivedorders via more than one method, up almost 3 percentagepoints on a year-over-year basis and 20 points higher than pre-pandemic August2019 levels.

AOVs drop, depending on the method

April 2021’saverage order value (AOV) from pickup, delivery, and ship-to-home orders dropped6% versus the prior year on an order-weighted basis.

• This drop was driven largelyby a 7% decline in ship-to-home’s AOV.
• Pickup and delivery AOVs dipped1% and under 3% respectively and remain $8 (10%) above pre-COVID order valuesmeasured in August 2019.

Repeat intent

The repeat intentrate, which measures the likelihood that a monthly active user will make anotherorder within the next month with the same grocery service, jumped to 55% forApril. This score is up 5 percentage points versus a year ago, but continues to remain significantlybelow pre-pandemic intent levels.

Among less satisfiedusers in April ‘21, 11% are still searching for an acceptable alternative asthey are extremely or very likely to use another service in the next month.

Sponsor Appreciation

We thank the team at Mercatus for their continued generous support of the April research wave. Click here to see the May 18, 2021 press release .

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About this Consumer Research

* The Brick Meets Click/Mercatus Grocery Shopping Survey is an ongoing independent research initiative created and conducted by Brick Meets Click and sponsored by Mercatus.

Brick Meets Click conducted the survey on Apr. 26-28, 2021 with 1,941 adults, 18 years and older, who participated in the household’s grocery shopping.

Results were adjusted based on internet usage among U.S. adults to account for the non-response bias associated with online surveys. Responses are geographically representative of the U.S. and were weighted by age to reflect the national population of adults, 18 years and older, according to the U.S. Census Bureau.

Brick Meets Click used a similar methodology in terms of design, timing, and sampling for each of the surveys conducted Mar. 26-28 (n=1,811), Feb. 26-28, 2021 (n= 1,812), Jan. 28-31, 2021 (n=1,776); throughout 2020: Nov. 11-14 (n=2,067), Aug. 24-26 (n=1,817), June 24-25 (n=1,781), May 20-22 (n=1,724), April 22-24 (n= 1,651), and March 23-25 (n=1,601); and Aug. 22-24, 2019 (n = 2,485).