Glen Terbeek's ideas about the future of food retailing were
prescient 15 years ago, and they are still provocative today. The founder of
Accenture's original Smart Store and author of Agentry Agenda: Selling Food in a
Frictionless Marketplace, talks with us about how food
retailing is configured today, and why manufacturers, retailers and competitors
need to work together to create a new “operating system” that better
fits today’s dramatically different retail market conditions. In a follow-up interview
next month, he talks with us about what that barrier-busting system might
look like in more detail.
Social media is a powerful way to engage shoppers, and we
were recently reminded of how much fun and effective a flash mob in a grocery
store can be by these two videos. Watch the shoppers pull out their smartphones to capture the moment,
and then, of course, they spread the word just like we’re doing now.
Every retailer wants a straightforward way to jumpstart the
sales of underperforming stores or maybe their entire chain. This 12-minute presentation is
an easy way to see if the growth platforms in The Playbook for Success
can be of value to your company.