Why do some stores draw shoppers who visit to
touch and try the products and then buy online, while other retailers consistently
convert visits to sales? The key difference is the experience. If your store is
boring, it’s time to change that.
Online grocery shopping is growing faster in the UK than
elsewhere, and a lot can be learned from what’s happening there, especially related
to shoppers’ response to supply and demand. Ocado is a good place to look.
Though the technology in shoppers’ hands gets most of the
buzz, we shouldn’t forget the potential of in-store technology to influence and
enhance the in-store experience. Here’s a piece on digital signage that shows
how it works in convenience store settings.
The invention of the
self-service supermarket in 1916 was a major innovation in food
retailing, and the automated supermarket concept we've been discussing could be as big a game changer. Here's a video
about the first attempt to create such a store more than 70 years ago.
In the second of a two-part interview, John Lert talks with us about his
vision of an automated supermarket - a concept I think has the potential
to reinvent the grocery store. In Part 1,
he described how the new store
would benefit shoppers. This week, he explains how it would work
John Lert’s vision of the automated supermarket is a concept
that I think has the potential to reinvent the grocery store, reduce the cost
of operations, and double sales per square foot thanks to increased customer
appeal. In the first installment of this two-part interview, Lert describes the
store from the shopper’s point of view. Next week, in Part 2, he talks about how it works for retailers.
Nestlé® North American Waters recently dropped an ad in the
Sunday edition of the Chicago Tribune for home delivery of bottled water - 5-gallon jugs for
dispensers, or packs of bottled water and other beverages usually purchased at
The chairman of CPM and Quantic Group in the UK, Tony Stratton, talks with Brick Meets Click about
what he learned when he interviewed shoppers, suppliers, and retailers about their relationships with Amazon.
No retail leader can speak with greater authority than Terry
Leahy, former CEO of Tesco, about the value of putting customer data at the
center of retailers’ decisions. In a recent Internet Retailing interview he talks about how data helped Tesco to grow its business.
retail execution enough to succeed against competitors who are investing
in shopper data? The debate plays out in real time now that it looks like Jewel food stores in Chicago are discontinuing their loyalty program, but while
we're debating is important work going undone? We talk with Lynn
Olsen about the investments retailers need to be making to make data work for them.
Costco is bucking the self-service trend by removing self-checkouts from their stores. Long ago they decided their employees were important to their success, so leveraging this asset makes sense -- but the self-checkout trend will probably continue to expand with others.