One national chain reports that 40% of their pizza orders are now placed online, and independent pizzerias are feeling pain as a result. What's leading this change will affect other kinds of retailers, too.
CEO Howard Schultz generated lots of buzz recently when he expanded his
role in digital
retailing as part of a top-level shift in the company. He calls the
online shopping a “seismic” shift in customer behavior and
he wants to speed up Starbucks’ digital response. We see others
leveraging digital to improve the customer experience also, such as in food
The concept of grocery home delivery is returning, but it’s being executed in a very different economic environment than in the past. John Dunham, Chief Economist at the The Food Institute, says conditions may be tilting toward delivery and away from big stores.
ShopRite intended to “reinvent your idea of food shopping,”
and from the moment you enter their new store it's clear that the
experience will be different. This store taps the sales potential of several businesses not usually
served by supermarkets.
Get a better understanding of what characteristics of the online grocery
shopping offer are defining the market and see Brick Meets Click's
three potential growth scenarios (conservative, moderate, and aggressive) based on market level assumptions.
Geoffrey Fowler’s WSJ story on whether online grocery services beat supermarkets goes well beyond simple price comparison to
provide a useful look at how people make decisions about online grocery shopping
Safeway recently made its website and mobile app easier for
visually impaired shoppers to use. The upgrades improved functionality following the World Wide Web Consortium’s accessibility guidelines and could help
unlock demand for online grocery shopping in a couple of interesting ways.
to the Future of Supermarkets II, I described online grocery sales as the
elephant in the room for food retailers. The recent trading updates by major UK
grocers have suddenly made people, especially analysts and investors, very
aware of this elephant’s presence.
Getting snacks delivered your mail box yet? If not, chances are
someone you know is or will be soon. The web-based subscription
snack service space is heating up and shows that online grocery shopping goes beyond just searching for an
item or ordering the week’s groceries – it’s also about about slicing the market
in different ways.
A recent Guardian article on the opening of “dark stores” by
UK retailers Tesco, Asda, and Waitrose made us think about how retailers are
still struggling to build an efficient back end for online grocery.
Ahold already has deep experience in the delivery market
through Peapod. Now they’re radically expanding the number pickup points for online orders
at brick-and-mortar – and they're launching a digital innovation lab.
A technology-enhanced fork will now let you know when you’re eating too fast. This type of digital feedback
isn’t for everyone, but it can effect positive lifestyle changes for
those who are inclined to pay attention to it.
Online shopping for grocery market baskets is becoming more common, but a lot of people who’d
like to do it don’t have access to the service. Instacart
is quickly opening up the option to many more shoppers and retailers in new markets. Here we talk with founder and CEO Apoorva Mehta about Instacart's interesting take on meeting