segments

Food/Grocery


 

Lookout

Learning from Taiwan's convenience stores

Learning from Taiwan's convenience stores Taiwanese convenience stores use a success formula that retailers as diverse as Trader Joe’s and The Container Store have tapped into. It’s about having a different value proposition than other stores selling the same types of products, and about finding ways to “engrain” themselves into the communities serve. It's the same thinking that's laid out in the NACS/CCRRC Playbook for Success.

Blog Post

Chicago: Four food shopping experiences

The shopping experience is becoming one of the key ways for food retailers to create competitive advantage as they try to stand out against the multitude of online and off-line choices consumers have today – it's also gaining importance because competing on price alone is getting more and more difficult. We went looking for concepts that other retailers could use directly or as a jumping off point for creating unique shopping experiences consistent with their own brands. Here are four that caught our eye.

Paper

How to Leverage Digital Influence to Grow Same Store Sales (Presentation)

Sustainable food retail growth depends on increasing same store sales.  Digital influence can help, but this requires a new approach to customer communications – one that provides a lot more than price and promotions and that delivers experiences that make shoppers want to engage and come back to the store again and again.

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Farm Drop's effective online distribution system

Farm Drop's effective online distribution system It’s easy to come up with the idea of selling local food online. It’s  harder to get farmers, retailers, and consumers all “singing from same sheet of music” in order to create a cost-effective food distribution system. The beauty of Farm Drop – a new, UK-based online market that connects farmers directly to consumers – is that it simplifies the challenge with innovative approaches to compensation and distribution.

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Blog Post

New rules, new tools: How to survive the changes coming to retailing

tech toolsChanges in the retail environment are clearly accelerating! Against this backdrop, we asked Ron Lunde for his thoughts. Formerly a senior merchandising executive at Super Valu, Grand Union, and Price Chopper – and an SVP with Leo Burnett,  Ron is one person we know who can confidently address the ways in which digital is  profoundly changing the way we shop.
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Lookout

Managing store by store to optimize profit

Managing store by store to optimize profit Spending on food is growing slowly and new competition continues to enter the market, so retailers need to look for new ways to sustain profits, but they also need to carefully consider how they evaluate growth. Focusing more attention on the main retail asset – the store itself – can be one of the keys.

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Online grocery scorecard: Is anyone doing it right?

Online grocery scorecard: Is anyone doing it right? A recent report prepared by Fluid and Wells Fargo scores customer experience at online grocery sites on a wide range of criteria. What surprised us was how much higher Fresh Direct scored than the rest of the pack which included Safeway, Google Express, Amazon Fresh, Peapod and three other big players in the US.

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Lookout

Lunds & Byerly's Kitchen: Food-for-now sells food-for-later

Lunds & Byerly's Kitchen: Food-for-now sells food-for-later Here’s a new concept that’s worth a look. Food retailer Lunds and Byerly’s has turned the “grocery store with a prepared foods department” on its head. They’ve opened a restaurant to promote their online grocery shopping option and carry-out food offerings. The restaurant also serves as a pickup point for online orders.

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Kroger's RSI enterprise IT system: digitizing the store

Kroger's RSI enterprise IT system: digitizing the store Given the challenges facing today’s retailers, it’s worthwhile shining a light on Kroger’s leadership role in developing a new Retail Site Intelligence (RSI) enterprise IT architecture. It will serve as the foundation for a broad range of retail innovations that give Kroger the ability to digitize the store and improve the shopping experience.

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Lookout

Alibaba's Tmall supermarket unlocks possibilities

Alibaba's Tmall supermarket unlocks possibilities Alibaba’s Tmall Supermarket is a good example of how much creative flexibility is possible when a retail business model is built out on the internet. Partly, this is because it’s possible to reconfigure a virtual operation quicker and at a lower cost than brick and mortar, but the real headroom is found in making changes that deliver greater value to customers – and some of these possibilities aren’t even imaginable until a retailer begins to think differently about the possibilities.

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