The invention of the
self-service supermarket in 1916 was a major innovation in food
retailing, and the automated supermarket concept we've been discussing could be as big a game changer. Here's a video
about the first attempt to create such a store more than 70 years ago.
In the second of a two-part interview, John Lert talks with us about his
vision of an automated supermarket - a concept I think has the potential
to reinvent the grocery store. In Part 1,
he described how the new store
would benefit shoppers. This week, he explains how it would work
John Lert’s vision of the automated supermarket is a concept
that I think has the potential to reinvent the grocery store, reduce the cost
of operations, and double sales per square foot thanks to increased customer
appeal. In the first installment of this two-part interview, Lert describes the
store from the shopper’s point of view. Next week, in Part 2, he talks about how it works for retailers.
Nestlé® North American Waters recently dropped an ad in the
Sunday edition of the Chicago Tribune for home delivery of bottled water - 5-gallon jugs for
dispensers, or packs of bottled water and other beverages usually purchased at
The chairman of CPM and Quantic Group in the UK, Tony Stratton, talks with Brick Meets Click about
what he learned when he interviewed shoppers, suppliers, and retailers about their relationships with Amazon.
No retail leader can speak with greater authority than Terry
Leahy, former CEO of Tesco, about the value of putting customer data at the
center of retailers’ decisions. In a recent Internet Retailing interview he talks about how data helped Tesco to grow its business.
retail execution enough to succeed against competitors who are investing
in shopper data? The debate plays out in real time now that it looks like Jewel food stores in Chicago are discontinuing their loyalty program, but while
we're debating is important work going undone? We talk with Lynn
Olsen about the investments retailers need to be making to make data work for them.
Costco is bucking the self-service trend by removing self-checkouts from their stores. Long ago they decided their employees were important to their success, so leveraging this asset makes sense -- but the self-checkout trend will probably continue to expand with others.
Michagan-based Meijer’s “Next Great Toymaker” contest is a
great example of how retailers can do three things at the same time: create opportunities
for local businesses, bring exciting and different products to their customers,
and generate additional sales.
As connected customers
rebalance how they shop to tap into the benefits of ecommerce, retailers need
to rethink the store. This southern China supermarket design is – literally –
an outside the box solution.
The main reason Amazon’s same-day grocery
delivery hasn’t moved faster is the relatively low value per pound makes
it expensive to perform a function shoppers have typically taken care of. But that’s not stopping Amazon; they seem
primed to make a move soon.
Here’s a great overview of how food and drug retailers are
putting more resources and digital touchpoints into health services to differentiate themselves, draw
traffic, drive sales, and create loyalty.
Relay Foods has created a virtual food marketplace that is economically
viable on a per order basis, complete with network pick-up locations, great
customer retention, and a surplus of local suppliers clamoring to get into
their system. We talked with President and Co-Founder Arnie Katz about his
food experiences and how Relay is winning over shoppers.
The new mobile app Greentape takes another step forward in
integrating the online and in-store experience by combining customer reviews with
in-store geo-location technology. We think it will work best in stores where shoppers spend
a fair amount of time considering the purchase.
How can food retailers achieve growth? Finding new markets is one way. The new
Kings store in Gillette, NJ is a great example of this strategy in action. They’re
competing with restaurants on prepared food by offering shoppers a high-quality
culinary food experience with chef-prepared foods for 20 to 30% less than