segments

Food/Grocery


 

Blog Post

Why average is going to kill you in retailing & other 2014 trends

Dont Look Back 2Each year the management consultancy Centigo AB produces, Centigo Retail Outlook, a major report on seven new retailing trends they’re seeing across the world.  The reports are always full of creative insight and this year is no exception. Håkan Bengtsson, one of the report’s authors, is also a BMC Black Belt. We talked with him recently about some of the things they’ve learned during the work. Here’s a sample of what the team at Centigo is seeing.
6

Lookout

Publix pilots personal: Why others should follow

Publix pilots personal: Why others should follow When enough people believe something, sometimes it doesn’t matter if it’s true or not. Grocery customers now believe that their supermarkets know enough about them to give them personal offers. Publix is responding with a personalized offer program – and other food retailers will need to think about following on. This is an increasingly common shopper expectation.

8

Lookout

How far can Aldi really grow?

How far can Aldi really grow? Aldi’s primary appeal to shoppers is low prices – 30% below the supermarket – but that’s not the only reason they’re enjoying strong same store sales growth in an otherwise flat market.  Known originally as a limited assortment store, Aldi has maintained most of those strengths while also developing a more well-rounded shopper value proposition that’s proving hard to beat, at least for now.

4

Lookout

Relay Foods: Specific suggestions smooth transition for customers

Relay Foods: Specific suggestions smooth transition for customers Putting the customer first is a winning strategy in today’s intensely competitive market. Relay Foods and Whole Foods are ending a 5-year partnership in Virginia, and the positive and helpful way Relay has approached helping its customers through the transition is worth learning from. Relay does six notable things in this email they sent to customers in Charlottesville and Richmond.

Lookout

Kroger buys Vitacost: shows where they are placing their bets

Kroger buys Vitacost: shows where they are placing their bets Supermarkets need to find new ways to grow, but until now most of the ideas haven't really taken off.  First, it was Whole Health and meal solutions - more recently in-store clinics looked like they had potential. Kroger’s purchase of Vitacost.com shows where they are placing their bets, i.e. in fast-growing categories such as healthy living at a lower cost and new channels e.g. ecommerce.

6

Blog Post

Artizone: Putting the artisan in online food shopping

Artizone logoSearching out new visions for food retailing – and the business leaders who champion them – is one of our passions. Lior Lavy is part of the team that launched Artizone, the online marketplace that's connecting shoppers with a host of artisan food purveyors in parts of Dallas and Chicago. We were impressed with their dedication to bringing customers quality, unique foods and by their intense business focus. Lior seems like a person who will not be denied. As you’ll see, Artizone is already defining its unique role in the evolution of online food shopping.
1

Lookout

Two ways for offline retailers to grow

Two ways for offline retailers to grow The retail stats compiled in a recent Business Intelligence report drive home the fact that “online retail is growing faster than offline retail,” but closer interpretation is required if you want to really understand what’s going on. For one thing, offline retailers probably have more opportunity to capture business than the buzz suggests.

1

Lookout

Customer service: The back office makes a difference too

Customer service: The back office makes a difference too We know that it costs a lot more to acquire a customer than to retain one and that customer turnover is a major expense for retailers. But are we putting enough resources and thoughtfulness into customer retention? I was reminded of this challenge by a personal experience in which a little more investment in customer retention could have resulted in a big increase in the lifetime value of a customer.

Lookout

Moving beyond high tech vs. high touch to better shopper connections

Moving beyond high tech vs. high touch to better shopper connections It’s time to reconcile high tech and high touch in food retailing. The two can complement each other better than ever today. Bob Wheatley’s blog "Supermarkets: Do you know me, love me?" made me thoughtful about just how far we’ve come in terms of how technology can help us better understand and serve our customers.

Blog Post

The social web and the opportunity for grocery retail

Last week, a panel at FMIConnect presented highlights from the final section of a major retail report on using the social web. Developed by grocery industry leaders for use by the industry, the report covers the topic in many dimensions. Michael Sansolo, the research director for the project, talks with us here about how the Coca-Cola Retailing Research Council approached the project, what they learned from their latest research, and how they hope the complete report will be used by retailers.

3

Lookout

Watching Walmart test and try new strategies

Watching Walmart test and try new strategies Walmart offered a vision of where food and grocery retailing is headed at its annual meeting that includes smaller formats and increasing ecommerce integration. Watching the largest retailer in the world test and try out different strategies to address changing shopper needs and behaviors raises some fascinating questions for the rest of us as we struggle to re-invent go-to-market strategies.

NEW FEATURE!!! Audio insights from Bill Bishop. CLICK HERE  to hear what Walmart's experiments mean for other grocery retailers.

Lookout

Relay Foods raises the bar on the shopping experience

Relay Foods raises the bar on the shopping experience Online grocery has to be economic to work, but real success depends on delivering a superior shopping (user) experience. This is where the phrase “retail is detail” goes virtual, and Relay Food’s new website is a great example. Their commitment to a unique shopping experience is clear in a recent letter to users.

2