Papers, Dashboards & Case Studies
Our thought leadership helps grocery retailers and technology providers who are moving into and/or up the learning curve of today’s ever-evolving online/offline grocery marketplace.
eGrocery Dashboard: Total U.S. Feb 2024
The new Feb. dashboard provides a YOY snapshot of several KPIs from our ongoing research. Need a more comprehensive picture of the how online grocery is evolving to help your planning and forecasting? Purchase a subscription to the full report.
Amazon Fresh gets "Refreshed"
Here's a sneak peek at Amazon Fresh 2.0 - In July 2023, the major remodel of the Amazon Fresh location in Schaumburg, IL was completed. Check out this free report in which David Bishop highlights the range of changes from store design, category resets, and expanded assortment, jto the introduction of self-checkout lanes, and much more.
Guidance 2021 - Time to change how you compete for customers: The pivots coming to grocery retail
The supermarket business model is operating at a growing competitive disadvantage, and unless grocers reinvent their value proposition, they won’t be able to remain viable in the rapidly evolving market. This paper describes the transformational change that’s needed to keep up with changing consumers and describes three specific ways that supermarkets can begin to create more value for their customers.
Guidance for 2020: What will Amazon do next in grocery?
To get to its ultimate goal in grocery, Amazon will have to work on earning the role of primary grocery provider for more US households. To improve its offer and operations, we expect Amazon will likely focus on three areas over the next couple of years: 1) Leveraging Prime to attract more customers, 2) Building out strategically placed physical locations, and 3) Optimizing its product mix. Here's what this means for the industry and guidance on how retailers can respond to these challenges.
How a software-based fulfillment platform for online grocery orders impacts profitability
[Case Study] This independent analysis quantifies the dollar value to grocers of using a software-based online grocery fulfillment platform specifically designed to reduce labor costs and drive higher sales by encouraging customers to buy more in each order. Four key findings address profitability, labor costs, average order value, and ROI.
Guidance 2019: Capitalize on the growing appetite for customization & personalized shopping options
Customization and personalized shopping are two of the most powerful and sustained trends driving the consumable marketplace today. Grocers and suppliers who fail to pay attention to these trends will get left behind by shoppers because their business will not be aligned with the “new order.” This white paper offers three ways to start capitalizing on these shifts and find new sources of growth in 2019 and beyond.
Rating the seamless grocery shopping experience: Target, Walmart & Kroger
The assessment reflects how each retailer performed at delivering a seamless grocery shopping experience to its customers across multiple factors that are captured within three components that affect the business results: Accessability, Attractiveness and Acceptability. Check out the results here.
How the online grocery market is shifting: What the industry needs to know in 2018
This new shopper research report lays out a customer-focused framework for understanding how online grocery shopping is developing in the US based on a survey of nearly 5,000 households. Taken together, the findings provide a clearer picture of what’s happening at the national level, what's driving online grocery growth, and why Amazon Prime is the Trojan horse.
Guidance for 2018: Lock in on grocery retail's top two strategic imperatives
The accelerating pace of change in grocery distribution and marketing means that retailers, wholesalers, and distributors can no longer afford just to react fast, and improving traditional processes will not be enough. It's critical to take advantage of new tools and new ways of thinking about routine retail processes. In our 2018 guidance, we explain why you must simultaneously focus on consumer preferences and new sources of profit – for survival and to find your new role in the market.
Leveraging the Subscription Opportunity
This report provides clear direction on how CPGs and retailers can harness the potential of subscriptions to increase sales and strengthen connections with consumers. It frames out the full range of subscription opportunities – from automatic replenishment to curated collections and wide-assortment shopping – and it explains nine go-to-market strategies that CPGs and/or retailers can use to leverage subscriptions to generate growth for their businesses.
The supermarket guide to online grocery competition
This important report – which offers the first evidence-based assessment of the competitive landscape for online grocery – will help supermarket management teams effectively and successfully navigate the opportunities and challenges found in this space.
How consumers are using online grocery and what it means for retailers in 2016
The findings in this new research report highlight what’s at stake for the grocery industry – one in five U.S. consumers is now an active user of online grocery services, and these shoppers are a valuable group.
Guidance for 2016: Time to Put Online Grocery into Context
Get ready for some big changes for grocery retail in 2016. The winners will be those retailers who understand that their success depends on the blended performance of their online and offline offerings, not one vs. the other. Moving forward, it will be crucial to reinvent the grocery retail model by leveraging all assets – digital and physical (including stores) – and this means putting online grocery within the context of the total business.
Six Degrees of Digital Connections: Growing Grocery Sales in an Omnichannel World
Making sense of a retail environment that’s been radically changed by the presence of digital tools and options is the core of the Brick Meets Click mission. Conducting original research on key topics is one way we fulfill that task, so we are pleased to share our seminal research into how 23,000+ grocery shoppers use digital connections in this report.
Understanding market-level online grocery potential
Retailers will benefit from having a better idea of how fast online grocery shopping is likely to grow in their market so they can develop both offensive and defensive business strategies. National averages won’t be much help for planning purposes because they don’t give management the detail that’s needed. That’s where this thinking and framework can really help.
What is ahead for online grocery? Updated growth forecast and implications
Online grocery spending is growing faster than expected. This report presents BMC’s updated forecast for online grocery growth; describes what’s driving the accelerated growth; and explores how that growth will affect traditional grocery retail. Finally, it describes the implications of this change and suggests ways for retailers and suppliers to respond.